Scent Therapy Himalayan Bamboo, Green Tea & Lemongrass

Cancellations:

• Contact me within 4 hours for any order cancellations.

Order Processing:

• Orders purchased before 4pm are processed same day.
• Orders made after 4pm will be processed the next business day. 
• Candles orders require 3-7 business days processing time before shipping. 
• Pre-orders and custom orders will require a 2-3 week processing time. Candles must cure a minimum of 2 weeks. 

Shipping Policy:

• At this time ScentSoftly Candle co. ships within the US only. 
• All orders, once processed, will have tracking information sent via email within 48 hours. 
• Once an order ships, the arival time is up to your shipping method. Please refer to tracking item for up to date information on arrival.
• If you have any issues with delivery please use our contact form and someone will assist you. 

Return and Exchange Policy: 

• All candles are final sale and thus not accepted for return. 
• SS will exchange a candle if there are issues of damage during transit. 
• If you have a question or concern about your order, please use our contact form. 
• Custom orders are final sale. 
• Please use the contact form if you are having an issue with a product. We are happy to help!

Please note that our signature candles have their own poetry written by our chandler and resident poet Alex . The poetry for a particular candle will remain the same. 

ex: Sail Away candle has specially curated poetry that comes with every Sail Away order unless otherwise specified. 

Custom Candles and gift boxes: 

• Custom orders receive specially written poetry for their candle. This poetry is unique and will not be used on any future signature candles.