Home and Hearth tall ceramic candle

Order Processing:

• Orders purchased before 4pm are processed same day.
• Orders made after 4pm will be processed the next business day.
• Candles orders require 3-7 business days processing time before shipping.
• Pre-orders and custom orders will require a 2–3-weeks processing time. Candles must be cured for a minimum of 2 weeks.

Shipping Policy:

• At this time ScentSoftly Candle co. ships within the US only.
• All orders, once processed, will have tracking information sent via email within 48 hours.
• Once an order ships, the arrival time is up to your shipping method. Please refer to tracking item for up-to-date information on arrival.
• If you have any problems with delivery, please use our contact form and someone will assist you.

Return and Exchange Policy:

• All candles are final sale and thus not accepted for return.
• SS will exchange a candle if there are issues of damage during transit.
• If you have a question or concern about your order, please use our contact form.
• Custom orders are final sale.
• Please use the contact form if you have an issue with a product. We are happy to help.

Please note that our signature candles have their own poetry and will remain the same for each scent regardless of size. You have the option to opt out if you are buying a repeat candle.

Custom Candles and gift boxes:

• Custom orders receive specially written poetry for their candle. This poem is unique and will not be used on any future signature candles.